SHIPPING AND RETURNS

Gönderim Politikası

SHIPPING TIME

We make our shipments from our warehouse or from all our relevant dealers within the USA, depending on variable conditions. Your orders placed until 14:00 on weekdays are delivered to the cargo on the same day. If your order contains a personalized product, it may be delivered to cargo the next day, depending on the processing density. We ship the orders we receive on Saturday and Sunday on Mondays.

STOCK INFORMATION

Products with an active “Buy” button are in stock or available for supply. In case of rare stock problems, you will be contacted via your contact numbers or e-mail. Completely fill your informations for us to reach you.

Return and Exchange Policy

ORDER CANCELLATION PROCESS

If the products that My Collagen does not keep in stock cannot be supplied, the right to cancel the sale is reserved. If this situation occurs for some products in the basket; Account information is received from the customer and the difference is refunded within 7 business days following the receipt of the information. If the payment was made by credit card, the refund will be made to the credit card. Fercio Beauty cannot be held responsible for any delays that may arise from bank transactions. Generally, refunds are reflected on credit cards within 3-10 days due to interbank clearing.

ENTERING THE CORRECT DELIVERY ADDRESS

In order for your order to reach you as quickly as possible, please write your address information as clearly as possible. For security reasons, deliveries are not made with notice from the courier. Additional shipping costs may be charged for returning and resending the shipment due to incorrect address information.

INCORRECT ORDERS AND DAMAGED CARGO

Open the package you received from the cargo in the presence of the cargo officer and check your order. If you see any errors or omissions, please contact us immediately. Do not accept faulty or problematic cargo or product. We will take necessary action for damaged products that you notify us within 2 hours after receiving your cargo.

Open the package you received from the cargo in the presence of the cargo officer and check your order. If there is a problem with your product during transportation, return it by submitting a "damage assessment report" to the cargo officer.